After decades in the business, tech support manager Ben Meredith noticed that the skills required to be good at customer service apply to a surprising other industry: politics. Ben’s sanity-first mindset of changing “them versus us” to “us against the problem” is just the breath of fresh air we all need in election season, and you can read his piece here.
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Reader review.
In this section, we like to feature two comments from the same edition that critique our coverage in two different ways. In our edition on Kamala Harris's agenda for black men, two readers saw Harris’s campaign very differently.
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